Demonstrations and Simulations

MDM/R Service Desk Tool Demonstration

A demonstration on how to use the MDM/R Service Desk Tool is provided here:

• Create a Ticket: Request Type Issue (26 minutes)

Introduction to the MDM/R Online Presentations

The three presentations below provide an overview of the MDM/R and cover the information LDC staff members would obtain during the Introduction to the MDM/R workshop.

• Module 1: Introduction to the MDM/R (24:49 min)
• Module 2: USDP ID Assignment and Synchronization (24:26 min)
• Module 3: Meter Data Processes to Billing Quantities (28:10 min)

MDM/R Graphical User Interface (GUI) Simulations

The following simulations provide hands-on tutorials for the most common activities performed in the MDM/R GUI:

• Logging On and Off the MDM/R
• Create, Execute, Save, Delete Simple Query
• Create, Execute, Save Compound Query
• Refine a Query
• Export a Query
• Sort and Change Columns
• View Meter Data Starting from Meter ID
• View Meter Data Starting from Accounts
• View Meter Data Starting from Service Delivery Point Screen
• Edit Meter Data - Triggered by Report
• Edit Meter Data - Triggered by Service Request

MDM/R GUI Demonstrations

The demonstrations provided here show you common actions performed in the MDM/R GUI with information explaining your activities:

• Logging Onto and Logging Off of the MDM/R GUI (3:56 min)
• Creating a Query in the MDM/R GUI (6:10 min)
• Navigating within the MDM/R GUI (5:35 min)
• Querying and Viewing Reports in the MDM/R GUI (4:49 min)